Returns & Refunds

1. 30-Day Return Window

You may request a return within 30 days of the delivery date. Returns requested after 30 days may not be accepted. To be eligible, your return must be initiated within this window.

2. Condition Requirements

To be eligible for a return, items must be:

• Unworn, unused, and in their original condition.
• Returned with all original packaging, pouches, and any included materials.
• Free of damage, scratches, or signs of wear.

We reserve the right to decline a return or charge a fee if an item is returned in a condition that does not meet these requirements.

3. Non-Returnable and Final-Sale Items

For hygiene reasons, certain items may be non-returnable, including pierced earrings (unless defective). Items marked “final sale” and gift cards are not eligible for return or refund. Any non-returnable categories will be noted on the product page where applicable.

4. Return Shipping and Fees

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover return shipping.
• Original shipping charges are non-refundable, except where the return is due to our error.
• We do not charge a restocking fee on eligible returns.

5. Refund Method and Timing

Once we receive and inspect your returned item, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method (via Stripe or PayPal).

Please allow up to [REFUND_PROCESSING_DAYS] business days after we receive your return for the refund to be processed. After we issue the refund, it may take additional time for your bank or payment provider to post it to your account.

6. Exchanges

The fastest way to get a different size or piece is to return the original item for a refund and place a new order. If you need help with sizing before ordering, contact us at [SUPPORT_EMAIL].

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at [SUPPORT_EMAIL] within [DAMAGE_REPORT_DAYS] days of delivery with your order number and photos. We will make it right with a replacement or full refund, including return shipping.

8. How to Start a Return

To start a return, email [SUPPORT_EMAIL] with your order number and the item(s) you wish to return. We will reply with return instructions and a return address. Please do not send items back before receiving instructions, as this may delay your refund.

9. Contact Us

For any questions about returns or refunds, contact us at [SUPPORT_EMAIL].