Legal

Shipping Policy

Last updated: June 23, 2026

This Shipping Policy explains how and where we ship orders placed with [BUSINESS_LEGAL_NAME] (“Rosetza”).

At launch we ship to addresses within the United States only.

This is a draft template provided for development purposes only and is not legal advice. Replace the placeholder rates and timeframes with your finalized shipping details before publishing.

1. Where We Ship

We currently ship to all 50 U.S. states using your provided shipping address. We do not offer international shipping at this time. International shipping may be introduced in the future.

2. Shipping Rates

  • Flat-rate shipping: a flat fee of $[FLAT_RATE_SHIPPING] is applied to U.S. orders at checkout.
  • Free shipping: orders over $[FREE_SHIPPING_THRESHOLD] qualify for free standard shipping, applied automatically at checkout.

Your exact shipping cost is shown at checkout before you pay.

3. Processing Time

Orders are typically processed and prepared for shipment within [PROCESSING_DAYS] business days after your order is placed. Processing times may be longer during sales, new releases, or holidays. Business days are Monday through Friday, excluding U.S. holidays.

4. Delivery and Carriers

Once shipped, orders are delivered by carriers such as USPS, UPS, or FedEx. Estimated delivery time after processing is typically [DELIVERY_ESTIMATE] business days, depending on your location. Delivery estimates are not guaranteed and may be affected by carrier delays outside our control.

5. Order Tracking

When your order ships, we will email you a shipping confirmation with a tracking number so you can follow your package. If you do not receive tracking information within a reasonable time, contact us at [SUPPORT_EMAIL].

6. Sales Tax

Applicable U.S. sales tax is calculated automatically at checkout based on your shipping destination and is shown before you complete your purchase. Tax is calculated using Stripe Tax.

7. Lost, Stolen, or Damaged Packages

If your order arrives damaged, or if tracking shows delivered but you did not receive it, please contact us at [SUPPORT_EMAIL] as soon as possible so we can help resolve the issue. We are not responsible for delays caused by the carrier, but we will work with you to find a solution.

8. Address Accuracy

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at [SUPPORT_EMAIL] and we will try to update it before the order ships.

9. Contact Us

For shipping questions, contact us at [SUPPORT_EMAIL].